Returns Policy

Overview

We strive to make sure our products are of highest quality and meet your expectations. However, it might happen that goods are damaged in transit or for other reasons. In this case, please contact us immediately. We might request you to send photos or other proof of the damage before accepting your return.

We will cover the return delivery fee if: 

·         The product was damaged 

·         Quality isn’t good

·         We have sent the wrong product 

If the goods you ordered from our shop are undamaged but you have changed your mind and want to return them, you still can do it provided the product is returned to us within 14 days and is unopened in its original packaging. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

Exchanges (if applicable)

We only replace items if they are damaged.  If you need to exchange it for the same item, send us an email at Highlandpatissier@gmail.com and send your item to:

Highland Patissier, 9 Skinner place, Dornoch, IV25 3LL, Sutherland, UK